Programme for school leavers.
Boots provides the case study for this episode, with an exploration of the company's management structure and interviews with employees who share their experiences of working for the company.
Bernice describes the buzz of working for a big company, taking the viewer on a tour of her department and sharing her daily routine. Next, Tanya talks about the opportunities available as an employee of Boots, referencing her trip to the Head Office, in Nottingham, for training. It is an experience shared by Gary, who emphasises that the training is about teaching employees how best to satisfy customer need, rather than to create company men. For Gary, the main reason he enjoys working for Boots is that it provides a challenge along with the sorts of opportunities for career progression that are unique to big brand, large-scale organisations.
Maureen and Glenda look to allay the fears of who are nervous to work in a big organisation. Both felt shy when first starting but quickly found their feet and their confidence. The Youth Training Programme which several large organisations, such as Boots, offer is mentioned by Michelle who came through the scheme herself.